Terms of service

Terms of Service

Effective Date: March 31, 2025

Welcome to Thread & Grounds. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Overview

Thread & Grounds is a Canadian-based small business specializing in handmade crochet goods. By using our website, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

2. Products and Orders

  • All items are made to order unless otherwise stated.

  • Product descriptions, images, and pricing are subject to change without notice.

  • We reserve the right to limit quantities or cancel orders at our discretion, including orders that appear to be placed by resellers or distributors.

3. Payment

  • We accept major credit cards and other secure payment methods at checkout.

  • All prices are listed in [CAD/USD, depending on your setup], and applicable taxes may apply.

  • Orders will not be processed until full payment has been received.

4. Shipping and Delivery

  • Standard shipping takes 10–14 business days, including production time.

  • Orders ship via Canada Post, UPS, FedEx, or Canpar, depending on your location.

  • A tracking number will be provided for all shipments.

  • We are not responsible for delays due to shipping carriers, customs, or weather conditions.

5. Returns and Exchanges

  • Returns are accepted within 14 days of delivery for unused items in their original condition.

  • Buyers are responsible for return shipping costs.

  • Custom or personalized items are final sale and non-refundable.

  • To initiate a return, please contact us at info@threadandgrounds.com.

6. Intellectual Property

All content on our site — including photos, logos, product designs, patterns, and written content — is the property of Thread & Grounds and may not be copied, reproduced, or distributed without written permission.

7. Privacy

Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

8. Limitation of Liability

Thread & Grounds is not liable for any damages, injuries, or losses resulting from the use or misuse of our website or products.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website signifies acceptance of any changes.

Contact Us

If you have any questions about these Terms, please contact us at:
📧 info@threadandgrounds.com